Field Service Technician Level II - MMC Group, L.P (Bismarck, ND)

Field Service Technician Level II Bizmarck ND JOB SUMMARY The position of Field Service Technician is established to install maintain repair telecommunications associated computer networking and electronic equipment and wiring per specifications and operational procedures OTHER FUNCTIONS AND RESPONSIBILITIES (NONESSENTIAL) Determine when to negotiate alternatives when to escalate a problem or when to ask for assistance in dealing with the various problems reported Perform site surveys for new accounts moves additions changes and upgrades Work under general supervision Collect and maintain coin phones Perform other duties as assigned ACCOUNTABILITIES Maintain and submit the following as needed weekly timesheets service ticket closing information equipment tool (truck stock) inventory preventative maintenance checklists site surveys and physical site equipment audits QUALIFICATIONS High school diploma or GED Selfstarting able to selftrain on telephony based product line Excellent ability at multitasking setting priorities and tracking issues concurrently Strong communications skills written and verbal for working with customers dispatchers technical support specialists other field technicians and management Experience working with Windows operating systems Telephony andor computer hardware experience Including but not limited to pulling cable (Cat3 Cat5) terminations (110 66 Krone RJ11 RJ45) up to 100 pair cables and troubleshooting wiring T1 CO dial tone problems and computer repairs (drive card board memory replacements and troubleshooting of hardware as well as OS problems) REQUIRED All items listed in the qualifications section PREFERRED Microsoft Certifications (A+ N+ MCSE etchellip) Cisco Certifications (CCNA etchellip) Electronics Electrical Certification or Degree PBX Key System Certifications 5 years or more of related experience Previous experience working in law enforcement correctional environment customer service skills

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